Automotive · Reactivity Quality
Mechatronic system engineers who take over your quality escalations,
contain the issue and lead customers, suppliers and technical teams to the definitive solution.
Bridge · Fix · Lead
We connect customer, suppliers and Body, SW, HW and EE teams: one single contact and one single action plan.
An interim solution protects production and quality KPIs right away; the permanent corrective action removes the root cause.
We drive the diagnosis and lead customer and suppliers until the issue is closed, with clear timing and constant reporting.
Defined response times
Escalation call answered and case opened with a dedicated contact.
First failure analysis and action plan shared with customer and supplier.
Containment in place: sorting, rework, deviation or SW workaround to protect the line.
Root cause confirmed, corrective action with owners and dates, weekly follow-up until closure.
Production block? Priority activation, dedicated contact and continuous updates until the line is running again.
Technical scope
Families of mechatronic components with development and serial-life know-how.
Steering-wheel controls, door switches, Engine Start/Stop, drive mode selector, joystick
E-latch, electric door handles, power mirrors, hands-free sensors
Automatic gear shifter, pedal box, clutch and accelerator sensors, active anti-roll bar
Rain and light sensor, TPMS, accelerometers, anti-theft siren
Sunroof, active spoiler, active grille shutter, charging flap, tailgate spindles
LED headlamps and rear lamps, DRL, small exterior lighting, interior lighting
▲ –80% customer claims after the interim action; case fully closed with the permanent fix.
Root cause: the lever spring cracks after 35–38k cycles, due to the elastic deformation of the paddle. A design issue was confirmed and a supplier process issue ruled out.
Fix: an additional spring as interim action, then a spring redesign (calculation, CAD, FEM) as permanent action.
▲ Customer claims avoided; SW released and validated in 4 weeks, SOP protected.
Root cause: the LIN database file contained a master–slave misalignment. The auto-addressing process had changed, and the supplier had not implemented the related requirement.
Fix: SW updated, validated on vehicle and released in 4 weeks, with no impact on SOP.
Tell us the system or component and the symptom. An engineer replies within two working hours.
We work under NDA with every customer. Technical data, specifications, logs and returned parts are used only to resolve the case, shared only with the people involved and never disclosed to third parties.
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